Customer Service

  • Ordering

    In stock items marked ready to send are usually sent out next working day. Made to order items will take longer.
    If you want to order something special just send me a message with your ideas. See Custom Ordering Process page more information.  I also have a range of smaller items in my Etsy shop. 

  • Confirmation
    An email will be sent when your order on its way with a tracking number and an estimated time of arrival.

Giftbox
  • Gift Cards

    Send me a message and I’ll print it into a gift card to be included in your parcel.

"The bracelet is gorgeous, I am delighted with it. It is very delicate, extremely  pretty and unusual...helpful and fast feedback, good aesthetic advice, nice packaging, really positive experience...." - Aisling, Munich, Germany 

"I am delighted with the ring - I cannot stop looking at it! I had no idea it would turn out to be so beautiful. It also fits perfectly. I will recommend you to my friends and family..." - Dhyana, Crystal Palace, UK

"I bought some cufflinks from you a couple of years ago so I knew they'd be good, but I  was thrilled when I saw how beautiful they are! I can't wait to see my husband's face when I give them to him. I know he'll love them too." - Isabelle, Kent England 

See more customer feedback >>

  • Delivery
     
    UK Orders are sent out by 1st Class 'Signed For' (£3.50) or 'Special delivery' (£7.50) and usually arrive the following day (longer at weekends). Let me know when ordering if you have a preferred day for delivery.

    Free UK delivery for orders over £150.
     

    International Orders are sent via Royal Mail by Standard Airmail for £4.50 ($6 USD) or ‘International Signed For’ service £8.50 ($15USD).

  • Returns
    A full refund will be given if returned undamaged within 30 days.

    Please do get in touch if you're not completely satisfied, or ever need anything repairing or adjusting (I'm very pleased to say many of my customers return for more, buying for themselves, or presents for their friends and loved ones).

  • Last UK Orders before Christmas 2019
    Wednesday 18th December

    Last Orders for Europe USA & Australia
    Friday 6th December
    (message me for dates to all other places)

Made to order pieces take longer see my lead time page or email me if you have any special requirements.

  • Feedback
    I love to hear back from customers. Please let me know when your item has arrived and tell me what you think of it, if for any reason you're unhappy do let me know and I'll try to help.