Here is a list of questions often asked about my work and information that might be helpful.
Let me know if you you have any other queries.

Ask me a question here.

  • How can I pay?

    When ordering through this site or my Etsy Shop you can pay by credit/debit card or paypal. I accept cheques in £ GBP if you don't want to use paypal or credit card. Direct bank transfers are fine as well.

  • Will my package be insured?

    All UK orders will be insured.

    International Orders Under £50 will be sent out by Airmail without tracking or insurance (at your own risk). Extra insurance and overseas tracking (where available) can be added to the postage for about £4 please get in touch for an exact price and I'll create a custom listing for you.

    International Orders Over £50 will be sent out by an Insured Royal Mail International Signed for Service.

  • How do I know what size to order?

    Have a look at the Sizing Guide Here

  • I’m ordering a gift; can you send my order with a card?

    Yes, let me know if you want a gift note added to you parcel. Just send me your message and I'll print it out for you to include in the parcel. A free gift box comes with every piece too.

  • Do you take on custom orders?

    Yes, much of the work I do is made to order. Just send me your ideas. If you've seen something on the website that you like but you want in a different colour/size/texture/metal/gemstone... let me know and I'll see what I can do make you something just right. See the Custom Ordering Process Page for more details.

  • Do you take on repairs?

    Occasionally pieces do get damaged or need adjusting - if a piece I have made myself needs fixing I’ll be happy to have a look and see what can be done.

    Sorry I do not take on repair work of things that I haven’t made myself (My Grandmother told me not too!).

  • Can I have an item engraved?

    Yes, I can arrange for most pieces can be customised with engraving. I don't do engraving myself - that's a technique I still haven't mastered, but I know a very skilled hand engraver who does beautiful work, I can get you a quote and arrange it for you or I can pass on his details for you to arrange yourself. I have recently been etching lettinging into custom orders with some nice results.

  • Do you work in gold?

    Yes, I work in silver and gold but not platinum. Whenever possible I use eco gold and silver – metals that have been recycled rather than mined.

  • Where do you get your gemstones from?

    I bought lots of gemstones when travelling in India a few years ago, other stones I get from trade fairs and trusted local dealers. I recommend buying from Nineteen 48 a small scale mining company who sell ethically sourced gemstones and support charitable projects in Sri Lanka .

  • How long will it take for my order to arrive?

    In stock pieces are usually sent out on the next working day (often the same day if ordered before lunchtime). UK orders will arrive the following day and will need signing for.

    International orders usually take between 5-10 days to arrive.

    Parcels will take longer to arrive before Christmas and orders can sometimes take longer to process as my work load is often big – Please get your orders in early!

    Please check with me if you need something by a certain date or if you need an item urgently, I'll do my best to help.

    Made to Order pieces will take longer. My smaller works on Etsy can usually be made and sent within 3 weeks, larger pieces can take up to 8 weeks. Things that are being designed especially for you will often take longer depending on my order book, and how challenging the design is! (Some of my best more unusual designs have been thought about for months before being made).

  • How should I clean and look after my jewellery?

    Silver and gold will often tarnish over time. A rub with a soft silver polishing cloth is usually all it takes to restore the shine. For a deeper clean use an old soft tooth brush and a little washing up liquid.

    Take extra care with softer gemstones (especially opals, amber) don't get them too hot and keep them away from any harsh chemicals, same goes for enamel and resin work - enamel is essentially glass, although very hard it can crack if put under too much pressure.

    Resin also should be kept away from harsh chemicals, strong light and heat sources, if resin ever loses its shine it could be that it has become too dry, rubbing in a little natural oil often brings back the shine.

    Silver and gold items are not indestructible. They can dent and get scuffed if not looked after, it's best to remove rings when doing any heavy work with your hands, gardening, washing-up etc - Some items of jewellery are not suitable for everyday wear.

If you have any other questions please use the box below or go to the Contact page.

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